MCTS 70-680: Windows 7 Remote Assistance/Desktop

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This video will look at Remote Assistance and Remote Desktop. Remote Assistance is designed to provide help to the user in the same way that they would get help from someone if the person were looking over their shoulder so to speak. Check out or for more of our always free training videos. Remote Desktop is designed to allow a user to take complete control of their P.C. from remote. For example they could access their computer from…


  1. The telephone number for Microsoft help with remote assistance is 800 6427676! I called them and my computer is fixed totally. it's free and hassle free I must say. Heck with YouTube videos. If you have a genuine Windows computer product key, they'll fix it for FREE.

  2. Thank god I find this video, there is no video about Microsoft remote assistance on Chinese websites, it's so sweet to illustrate step by step. Awesome video, now I can help my classmates adjust their computers ,thank you so much!!!!!

  3. p if i dont send him it buy email thanksgreat exsplained but when you say send an invitation to a freind do i have to atach this to his email adress and send it if he is on his computer and i ask him for help how will he no that i want hel

  4. Great video!

    Saved me a trip to my mom fixing her browser settings.
    Yeah, she can't take instructions.
    Even though i have worked at a call center doing customer support  for 2 years helping people with  their set top boxes.  This makes me think i am good at guiding people doing easy tasks through the phone. Not the case with my mom though. Se just pisses me off. So we decided to try this method instead.

    Worked like a charm!

    Great informative video!
    You saved my day


  5. Thanks much better explaint and shown then on the Microsoft website… Thanks a lot. Will help me and my Family a lot. Sad that Microsoft added only a chat and not allso a VoIP feat. to Remote Assistance. Would be much easyer to show someone how to work with the Computer. Solve the problems they have…

  6. looks great 🙂 but dose it works from country to country like example norway, my freinds live in USA and need some help to install anyhing, dose that work to? please feedback 0if you now 🙂

  7. Really great video!  This was very useful.  I wish I had known some of this stuff years ago.  LOL!  I remember using remote desktop on either Windows XP or Win7, but I don't recall having to do all of this stuff.  I didn't know that Remote Assistance was even available, so that was super good to know. 

  8. sup nice tut, i was wondering if you know what program mother Microsoft uses for remote assistance. They tried to help me out once using it. the program was sliver light based and in house because it had the fix it guy. it was more like some of the online based remote assist programs.they never manage to fix the problem but the software seemed really good. if you have any idea let me know thanks

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