Hello! So I have this problem with my hp laptop. Everything turns on fine I can type in my password and login fine… but when I get to my desktop the icons on the bottom bar won't show up and my touchpad mouse AND keyboard stops working. I've tried doing a repair but it said it failed… like I said, when I put in my password my mouse moves and keyboard works fine on the log in screen…. it's just stops working on the desktop. please help me it's been like this for two days now I don't know what to do anymore.
I am running Windows 10 pro on my computer, without any update and a restart the keyboard and mouse isn't responding on the Windows welcome screen. I tried installing a pendrive to 2.0 ports as well seem to be the same. Can yu help me with this.. Thank you